Legal

Pricing Agreement

The agreement, in plain English.

Last updated 14 October 2026

What you pay, when we invoice you, what happens when you use all your requests, and what happens if our prices change. The plans themselves are on the pricing page.

Read the full agreement

Our commitments

Four things you can rely on.

  1. No commitments. Cancel at any time.

    It takes one email. From the moment you cancel, we charge you no further plan fee, and there is no exit fee. Your access continues until the end of your current billing cycle.

  2. Extra requests are charged at your plan's rate.

    When you have used all your requests, your access continues. We invoice extra requests at the start of your next billing cycle.

  3. Price reductions reach you automatically.

    When we lower a price, every existing customer moves to it from their next cycle, without needing to do anything. A price rise comes with 60 days’ notice.

  4. A full year of requests from the first day.

    On an annual plan, 1,000 requests a month means 12,000 available immediately, to use at any pace, with no monthly cap.

Counting requests

Every plan is measured in requests. Each submission to RebateRight, from the web app or through the API, counts as one request, with the exceptions below.

  • Patient verification. A patient verification is one request.
  • Eligibility check. An eligibility check is one request, however many MBS items you check for the patient at the same time.
  • Claiming. A claim is one request for each MBS item on it. A claim with 3 items is 3 requests.
  • Everything else. For every other feature, one submission is one request.
  • The test environment. Submissions to the test environment are free and never count.

If you are sizing a plan against your own volumes, the claiming line is the one to model carefully, because it counts items rather than submissions.

Section 3 of the agreement sets this out.

Trial, plans and billing cycles

The first 14 days are free. From the day you accept, you have full access at no charge. When the trial ends, your subscription continues on the plan you selected, unless you cancel before then. One trial per organisation.

A billing cycle is monthly or annual, chosen at purchase, together with the requests included in it.

Included requests belong to their cycle and do not carry forward. On an annual plan, the full year’s requests are available from the first day.

Each cycle is invoiced in advance, at its start, in Australian dollars, exclusive of GST. You may move to a larger or smaller plan at any time by email, and the change takes effect at the start of your next cycle.

Sections 1, 2 and 5 of the agreement set this out.

Requests beyond your plan

When you have used all your requests, your access continues. Each extra request costs the price your plan sets. We invoice extra requests at the start of your next billing cycle.

For example. Your monthly plan includes 500 requests, and each extra request is 10 cents. Your billing cycle begins on the 1st of each month. In March you make 600 requests. Your invoice on 1 April includes your plan fee for April and $10 for the 100 extra requests you made in March.

A fault in your software will not cost you requests or money. If your usage rises in a way that does not match your normal pattern, tell us. We investigate with you in good faith. If a fault in your software caused the rise, the requests the fault caused do not count.

Section 4 of the agreement sets this out.

Price changes

Never during a cycle. Your price does not change during a billing cycle. A new price applies from the start of your next one.

Reductions are automatic. A lower price applies to every existing customer from their next cycle. You do not need to ask, and nothing needs renegotiating.

Increases come with 60 days’ notice. When we raise a price, we email you at least 60 days before it takes effect. A rise applies only to the plans that need it, and where we reasonably can, we hold long-standing customers at their existing price.

Section 6 of the agreement sets this out.

Cancelling and refunds

You may cancel at any time. Email hello@rebateright.com.au. From the moment you cancel, we charge you no further plan fee, and there is no exit fee. Your access continues until the end of your current billing cycle.

If you cancel, fees already paid are not refunded, including the unused part of an annual cycle, except where the Australian Consumer Law requires a refund. If we end the agreement for a reason other than your breach, we refund the unused part of your current cycle, in proportion to the time left.

Amounts still due. Anything invoiced but not yet paid remains due. We invoice any extra requests not yet invoiced when your access ends.

Section 7 of the agreement sets this out.

Late payment

If an invoice is unpaid 15 days after its due date, we may suspend access until it is paid, and we restore access promptly once it is. If it is unpaid 30 days after its due date, we may end the agreement under the Licence.

Section 5 of the agreement sets this out.

Versions

The current version is dated 14 October 2026.

Material changes come with 30 days’ notice to the email address on your account. We may ask you to accept the updated agreement before you continue using RebateRight.

Every version remains at its own URL. The dated PDF you accepted is never renamed or replaced, so you can always confirm exactly what you agreed to.

Section 8 of the agreement sets this out.

Revision history

14 October 2026

Pricing Agreement. Replaces the 12 September 2026 version.

  • When you use all your requests. Previously, using all your requests began a new Billing Cycle, invoiced that day at your full plan price. Now we invoice requests beyond your plan at the price your plan sets, at the start of your next Billing Cycle.
  • Your subscription. Your plan sets the price of each request beyond it.
  • Cancelling and refunds. You still pay no exit fee and no further plan fee from the moment you cancel. If you make requests beyond your plan in your final Billing Cycle, we invoice them when your access ends.
  • Definitions. Extra Request is a request beyond your plan.

12 September 2026

Pricing Agreement. Replaces the 22 May 2026 version.

  • When you use all your requests. Pay-as-you-go has ended. Previously, each request beyond your plan cost 50 cents. Now, as soon as you have used all your requests, a new Billing Cycle begins. It is the same plan at the same price, and your access continues. The new cycle is invoiced on the day it begins.
  • What counts as a request. Submissions to the test environment are free and never count.
  • Eight sections instead of 13. Everything about one subject is now in one place: cancelling and refunds together, invoicing and late payment together, your trial, plan and switching together.

Every clause was also rewritten in plainer English, with no other change in legal effect.

A 7 September 2026 render, rebateright-pricing-2026-09-07.pdf, was published and superseded by this version before any customer accepted it. It has no entry of its own.

22 May 2026

Pricing Agreement. Replaces the 15 May 2026 version. Plain numbers and active voice throughout. No change to what you agreed to.

15 May 2026

Pricing Agreement. Replaces the 4 March 2026 version. The document template updated to the brand. No change to what you agreed to.

March 2026

The first versions in the dated-URL system, preserved unchanged: 4 March and 2 March. Change notes begin from May 2026.