Pricing terms

Pricing Agreement

The agreement, in plain English.

Last updated 7 September 2026

What you pay, when we invoice you, what happens when you use all your requests, and what happens if our prices change. The plans themselves are on the pricing page.

Our commitments

Four things you can rely on.

  1. No commitments. Cancel at any time.

    A single email ends your subscription, with no exit fee. From that moment we charge you nothing further, and you keep the requests and time you have already paid for.

  2. Your plan price is all you pay.

    We do not charge for individual requests. Use all your requests early and your next cycle begins that day, at the same price, with a full set of requests.

  3. Price reductions reach you automatically.

    When we lower a price, every existing customer moves to it from their next cycle, without needing to do anything. A price rise comes with 60 days’ notice.

  4. A full year of requests from the first day.

    On an annual plan, 1,000 requests a month means 12,000 available immediately, to use at any pace, with no monthly cap.

What counts as a request

Every plan is measured in requests. Each submission to RebateRight, from the web app or through the API, counts as one request, with a single exception for claiming.

  • Patient verification. A patient verification is one request.
  • Eligibility check. An eligibility check is one request, however many MBS items you check for the patient at the same time.
  • Claiming. A claim is one request for each MBS item on it. A claim with 3 items is 3 requests.
  • Everything else. For every other feature, one submission is one request.
  • The test environment. Calls to the test environment are free and never count.

Section 3 of the agreement is the definition. If you are sizing a plan against your own volumes, the claiming line is the one to model carefully, because it counts items rather than submissions.

Your plan and billing cycle

The first 14 days are free. From the day you accept, you have full access at no charge. When the trial ends, your subscription continues on the plan you selected, unless you cancel before then. One trial per organisation.

A billing cycle is monthly or annual, chosen at purchase, together with the requests included in it. It ends when its period ends or when you use all its requests, whichever comes first.

Included requests belong to their cycle and do not carry forward. On an annual plan, the full year’s requests are available from the first day.

Each cycle is invoiced in advance, at its start, in Australian dollars, exclusive of GST. You may move to a larger or smaller plan at any time, and the change takes effect at the start of your next cycle.

When you use all your requests

You do not run out. If you use all your requests before your billing period ends, a new billing cycle begins immediately: the same plan, the same price, a fresh set of requests and a fresh period from that day. Your access is not interrupted. If you have cancelled, no new cycle begins.

The invoice arrives earlier. A billing cycle is invoiced when it begins. If a new cycle begins early because you have used all your requests, its invoice arrives early with it.

For example. Your monthly plan includes 1,000 requests, and your cycle began on 1 March. You use your 1,000th request on 20 March. A new cycle begins on 20 March with another 1,000 requests, runs to 19 April, and is invoiced on 20 March instead of 1 April.

No charge per request. We never invoice individual requests. The only invoice is for a billing cycle, at your plan price.

A fault in your software will not cost you requests or money. If your usage rises in a way that does not match your normal pattern, tell us. We investigate with you in good faith, and if a fault in your software caused the extra requests, we restore them.

If our prices change

Never during a cycle. Your price does not change during a billing cycle. A new price applies from the start of your next one.

Reductions are automatic. A lower price applies to every existing customer from their next cycle. You do not need to ask, and nothing needs renegotiating.

Increases come with 60 days’ notice. When we raise a price, we email you at least 60 days before it takes effect. A rise applies only to the plans that need it, and where we reasonably can, we hold long-standing customers at their existing price.

Cancelling and refunds

You may cancel at any time. Email hello@rebateright.com.au. Cancellation takes effect immediately, and there is no exit fee. From that moment we charge you nothing further. You keep the requests and the time you have already paid for, and your access continues until your current cycle ends.

If you cancel, fees already paid are not refunded, including the unused part of an annual cycle, except where the Australian Consumer Law requires a refund. If we end the agreement for a reason other than your breach, we refund the unused part of your current cycle, in proportion to the time left.

Amounts already invoiced. Anything invoiced but not yet paid remains due.

Late payment

If an invoice is unpaid 15 days after its due date, we may suspend access until it is paid, and we restore access promptly once it is. If it is unpaid 30 days after its due date, we may end the agreement under the Licence.

The documents and their versions

Three dated documents form your agreement with us:

Nothing else we publish adds to them, including this page.

Material changes come with 30 days’ notice to the email address on your account. We may ask you to accept the updated agreement in the app the next time you sign in.

Every version remains at its own URL. The dated PDF you accepted is never renamed or replaced, so you can always confirm exactly what you agreed to. Dated revisions of all three documents are listed in the revision history.