Pricing Agreement

What this agreement is

RebateRight is governed by 3 dated PDFs:

• Software Licence Agreement. What we provide, what you commit to, how risk gets shared.
• Pricing Agreement. What you pay, when, and what happens if our pricing changes.
• Privacy Policy. What we collect, where it lives, and how you control it.

This page is the plain-English read of the second. The licence has its own at /legal/terms, and the privacy policy at /legal/privacy.

This page explains the terms. For the plans themselves, and what each one costs, see /pricing.

What counts as a request

Every plan is measured in requests, so this is the definition everything else rests on. Each time you or your software checks, verifies, or submits something through RebateRight, it counts as one request. Claiming is the single exception.

• Patient verification. Verifying a patient’s Medicare card details is one request.
• Eligibility check. One request, even when you check several MBS items for the same patient in the same call.
• Everything else. One submission of any other endpoint is one request.
• Claiming. Each MBS item you submit for claiming is one request. A claim carrying 3 items is 3 requests, not 1.

Section 11 of the binding text is the authority on this. If you are sizing a plan against your own volumes, the claiming line is the one to model carefully, because it scales with items rather than calls.

Your plan and billing cycle

14 days free to start. Full access from the day you accept, at no charge. Unless you cancel before it ends, the trial converts to the plan you selected. One trial per organisation.

A billing cycle is monthly or annual, chosen at purchase, renewing automatically for the same period unless you cancel.

Included requests last as long as the cycle. On a monthly plan they are valid for that month. On an annual plan they are valid across the whole year, so you can use them whenever you need them. They do not carry forward past the cycle they belong to.

Fees are charged in advance, in Australian dollars, exclusive of GST, with an invoice for each payment. You can move up or down a plan at any time, and the change takes effect at the start of your next cycle.

If you run out mid-cycle

Access continues. You have two options, and you choose.

Stay on pay-as-you-go. Further usage is billed at your plan’s pay-as-you-go rate, calculated at the end of the cycle and invoiced separately.

Or start a new plan. Your included requests reset immediately and a new billing cycle begins, replacing what was left of the old one.

And if the cause was a fault, not usage. Where a spike looks inconsistent with your normal pattern and appears to come from a technical error or software malfunction, we investigate with you in good faith. If it turns out to be an unintentional technical issue rather than real use, we waive the pay-as-you-go charges it caused.

If our pricing changes

Never mid-cycle. Two months into an annual plan, any new pricing waits the remaining ten months for your next cycle to begin.

Reductions are automatic. If we lower a price, existing customers receive it from the start of their next billing cycle without asking. Historically our changes have gone this way, to make RebateRight more affordable rather than less.

Increases come with 60 days’ notice, by email, and only for the plans that require one. Where we can reasonably hold your existing pricing, particularly for long-standing customers, we will.

Cancelling, and what gets refunded

No commitments. Cancel anytime. One email before your current cycle ends is all it takes. No further fees are charged, and your access runs to the end of the cycle you have already paid for. Prepaid fees are not refunded, including the unused portion of an annual cycle.

If we terminate for a reason other than your breach, we refund prepaid fees pro-rata for the unused part of your current cycle.

Either way, you may receive a final invoice for outstanding pay-as-you-go charges, and anything already invoiced remains due.

Late payment

If an amount is more than 15 days overdue, we may suspend access until it is settled, and access is restored promptly once payment is received. Past 30 days, we may terminate under the Licence Agreement’s termination provisions.

Changes and versions

Material changes get 30 days’ notice. When we update this agreement in a way that materially affects you, we email your registered address at least 30 days before it takes effect. Continued use may require accepting the updated terms, which you do in the app the next time you sign in.

Each version stays at its own URL, forever. The dated PDF you accepted is preserved unchanged, with no renames and no replacements, so you can always verify exactly what you agreed to.

Dated revisions for all three documents are listed together in the revision history.