Software Licence Agreement

What the licence is

A licence, not a sale. Your organisation may use the Software for as long as your subscription is active. All rights in the Software remain with us, and RebateRight is a registered trademark.

What we commit to

Measured figures. We publish what we measure for availability, response time and recovery on the Reliability page. Those figures are a record of what happened, not a promise of what comes next, and we do not offer a service level.

Naming what we depend on. Services Australia operates systems we rely on. When those systems are unavailable or slow, features that use them may not work as expected. The agreement says so plainly.

Scope of eligibility checks

Items Medicare cannot verify online. Services Australia does not verify every MBS item online. For those it does not, our own rules decide and the result is marked indicative. Where such an item also has a claim-frequency limit we cannot see, the result says the check cannot determine it, rather than guessing. The eligibility check coverage guide lists those items.

Clinical eligibility. The check confirms Medicare eligibility from claim history and patient data. Whether a patient’s clinical circumstances meet an item’s requirements is a decision only you can make.

Changes to Medicare rules. Medicare rules change from time to time. A result reflects what was known at the moment of the check, and we reflect changes as soon as practicable.

What we ask of you

Use the Software for its purpose. Lawful use, for your own organisation. No reverse engineering, and no attempts to reach the systems behind it.

Obtain patient consent before every request. Services Australia requires it, for eligibility checks and claims alike. Obtaining it from each patient is your responsibility.

Keep your credentials confidential. They are unique to your organisation. If you suspect they have been compromised, email support@rebateright.com.au and we revoke and reissue them promptly.

Use the Software from within Australia. Services Australia requires it. We may suspend or terminate access if we have reasonable grounds to believe this requirement is being breached.

Working with outside teams

You may allow contractors, development teams and integration partners to use the Software under your account. You remain responsible for what they do, as if you had done it yourself, and their use must meet the same obligations you owe us. Section 10 of the agreement sets this out.

If something goes wrong

The agreement treats both sides the same way.

Liability is capped for both of us. Each side’s total liability under the agreement is limited to the fees you paid or were due to pay us in the 6 months before a claim.

Neither side is liable for indirect loss. That covers indirect or consequential loss arising from the agreement, in either direction.

Each side protects the other. If the Software infringes a third party’s intellectual property, or we breach our confidentiality obligations, we cover the resulting claim against you. If your misuse or breach of law brings a claim against us, you cover that.

Events outside anyone’s control. Neither side is liable for delays or failures caused by natural disasters, cyberattacks, government action or the failure of a third-party system.

The Software is provided as it is. The agreement does not promise that it will be error-free or uninterrupted, and we do not offer a service level. What we measure is published on the Reliability page.

Your rights under Australian Consumer Law are untouched. Nothing in the agreement excludes a right that cannot be excluded by contract.

Confidentiality

What each side learns about the other in the course of working together is confidential: technical, financial, commercial and product information, pricing, Customer Data and the terms themselves. Both sides keep it within the people who need it and who are bound by the same obligation.

The obligation lasts 3 years after the agreement ends, and Customer Data remains protected for as long as it exists. Information that is already public, already held, lawfully received from a third party, or independently developed is not covered. If a law or court order compels disclosure, the receiving side notifies the other where permitted and discloses only the minimum required.

If the agreement ends

You may cancel at any time. Email hello@rebateright.com.au. Cancellation takes effect immediately, and there is no exit fee. From that moment we charge you nothing further, and your access continues until your current billing cycle ends. Refunds are set out in the Pricing Agreement.

We may terminate with 30 days’ notice, in writing to the email address on your account, which gives you 30 days to transition.

Either side may terminate for a breach that is not remedied within 14 days of written notice.

When access ends, you stop using the Software and delete any confidential material we have shared. Refunds and final invoicing are set out in the Pricing Agreement.

The documents and their versions

Three dated documents form your agreement with us:

• Software Licence Agreement. This one. What we provide, what you commit to, and how responsibility is shared.
• Pricing Agreement. What you pay, when, and what happens if our prices change. Explained in plain English at /legal/pricing.
• Privacy Policy. What we keep, where it lives, and how you control it. Explained in plain English at /legal/privacy.

Nothing else we publish adds to them, including this page.

Material changes come with 30 days’ notice to the email address on your account. We may ask you to accept the updated agreement in the app the next time you sign in.

Every version remains at its own URL. The dated PDF you accepted is never renamed or replaced, so you can always confirm exactly what you agreed to.

Assignment, notices, dispute resolution and governing law, which is New South Wales, are in section 16 of the agreement. They are conventional, and we do not paraphrase them here.

Revision history

12 September 2026

Pricing Agreement. Replaces the 22 May 2026 version.

• When you use all your requests. Pay-as-you-go has ended. Previously, each request beyond your plan cost 50 cents. Now, as soon as you have used all your requests, a new Billing Cycle begins. It is the same plan at the same price, and your access continues. The new cycle is invoiced on the day it begins.
• What counts as a request. Submissions to the test environment are free and never count.
• Eight sections instead of 13. Everything about one subject is now in one place: cancelling and refunds together, invoicing and late payment together, your trial, plan and switching together.

Every clause was also rewritten in plainer English, with no other change in legal effect.

7 September 2026

Software Licence Agreement. Replaces the 27 May 2026 version.

• Entire agreement. Your agreement with us is the Software Licence Agreement, the Pricing Agreement and the Privacy Policy, and nothing else. The old Associated Policies term let any policy we published become binding. Nothing on our website or in our documentation adds to your agreement. The same change runs through Definitions and Changes to this Agreement.
• Warranty disclaimer. The availability, response time and recovery figures we publish record what we measured. They are not a service level.
• Termination. If you terminate, we charge nothing further from that moment, and your access continues until your current Billing Cycle ends.
• Introduction. “You” is your organisation. The person who accepts confirms they have authority to bind it, and the organisation is the party bound.
• General provisions. You may assign or transfer the Agreement, and the licence with it, with our written consent. The absolute bar in Grant of licence is gone, since it contradicted this.
• Confidentiality. No longer covers information you already held, or received freely from someone else, for either side.

Every clause was also rewritten in plainer English, with no other change in legal effect.

Privacy Policy. Replaces the 22 May 2026 version. Nothing was added to what we keep.

• What we collect. We say what we never store. Patient details pass through to Services Australia to answer your request, and none of them stay with us.
• How we use your data. The record of your requests is used for billing as well as for your usage reports. The old text said reports only, which was not the whole truth. The same change is in What we collect.
• Your rights. Access and correction are your rights under the Privacy Act. Knowing how your data has been used, and having it deleted, are rights we give you on top.
• Changes to this policy. 30 days’ notice of a material change, up from 14, the same as the other two documents.
• How we use your data. Never sold, never given away. The providers who help us run the service handle it only to deliver the service to you.

Every clause was also rewritten in plainer English, with no other change in legal effect.

27 May 2026

Software Licence Agreement. Replaces the 22 May 2026 version.

• Third-party access. You may let contractors, development teams and integration partners use the Software under your account. You remain responsible for what they do, and their use must meet the same obligations you owe us. Later sections were renumbered to make room.
• Grant of licence and Credentials. Updated to match the new section.

22 May 2026

Software Licence Agreement. Replaces the 15 May 2026 version. Plain numbers and active voice throughout. No change to what you agreed to.

Pricing Agreement. Replaces the 15 May 2026 version. Plain numbers and active voice throughout. No change to what you agreed to.

Privacy Policy. Replaces the 15 May 2026 version.

• Scope. The policy now covers our website and direct contact with you, not only the Software.
• Anonymity and government identifiers. A new section: the Software cannot be used anonymously, and we do not use government identifiers as our own.
• How we use your data. No customer or patient data is used to train AI, and our eligibility engine applies published rules, not AI.
• Data storage and security. Names encryption in transit and at rest, and access limited to those who need it.
• If something goes wrong. A new section with our commitment under the Notifiable Data Breaches scheme.
• Your rights. We action a request within 30 days, rather than respond within 30 days.

15 May 2026

Software Licence Agreement. Replaces the 4 March 2026 version.

• Limitations of eligibility checking. A new paragraph: a result reflects the rules known at the time of the check, so a recent Medicare change may not yet be included.
• Termination. What happens when the agreement ends is said more plainly. No change to what you agreed to.
• Design. The document template updated to the brand, and the title spelt Licence.

Pricing Agreement. Replaces the 4 March 2026 version. The document template updated to the brand. No change to what you agreed to.

Privacy Policy. Replaces the 2 March 2026 version. The document template updated to the brand. No change to what you agreed to.

March 2026

The earliest versions in our dated-URL system. Change notes begin from May 2026. These PDFs remain unchanged at their original URLs.

• Software Licence Agreement, 4 March 2026.
• Pricing Agreement, 4 March 2026.
• Privacy Policy, 2 March 2026.